frequently asked questions

What is an escape room?

An escape room is an immersive experience where you and your team are "locked" in a themed scenario with the objective of escaping. With a typical time limit of 60 minutes, you will need to work together and unveil the clues to solve the series of puzzles leading to your escape. the key phrase in all of this is working together!

is there an age limit?

Yes, kind of, with the level of difficulty and creep factor, our escape rooms are geared more towards adults. We require that participants between the ages of 9 and 13 be accompanied by a paying adult. Families wishing to bring children ages 8 and under will need to purchase the private room to have the room to themselves.

are the rooms wheelchair and pet friendly?

All of our rooms are wheelchair friendly. should there be a path in the room that proves too difficult to maneuver through, our game masters can escort you through an alternate route. This is the same for families reserving the private room with a stroller.

Service pets are welcome, and any other pets are not.

How much does it cost?

The cost is $25 per person. We do offer a 10% military and student discount with a valid ID. We also offer a discount when booking the entire room. The discount is applied when you select the max on any room. Call 804-608-9689 to book.

how do i make a reservation?

A reservation is required since we need to keep our rooms running on their schedules. Majority of the reservations are done online. Click the book now button below to start the process. 

All bookings are public, but can be made private with a 4 player or $100 minimum. Just select the private option.

Monday-Tuesdays are by appointment only. Book online or call 804-608-9689.

Please arrive 15 minutes prior to your booking time to go over briefings.

There are no refunds on cancellations made with less than 24 hours prior to your booking.

I hear there’s a waiver? Where do we sign?

Everyone will need to sign a waiver to participate in the experience before hand. That can be done online via the waivers page or in person when you arrive.

Where are we located?

We are located inside Regency Mall on the top floor near the escalators and Forever 21. We suggest taking the entrance next to McCormack’s Big Whisky Grill. There is a Starbucks facing Quiocassin.

Where are the restrooms?

We do not have restrooms on-site, however mall restrooms are nearby at the food court and at the entrance across from Starbucks. If it is after mall hours, we suggest using the ones at the food court.